FAQs

SHIPPING 

PetSupply365 offers complimentary shipping on all orders. Because of the pandemic, processing time for each order is 24 hours, and items generally arrive in 3-10 business days.

Our office operates Monday through Friday, with the exclusion of U.S. federal holidays. Orders placed on Saturday and Sunday will be processed the following Monday. 

Please double check that your shipping information is correct as PetSupply365 is not able to change the city, state, or zip code nor can packages be rerouted once  shipped.

Once your order has been shipped, you will receive a confirmation E-mail with tracking information so you can monitor your package in transit.

LOST OR STOLEN PACKAGES

If a package is recorded as delivered to your address, but you have not received it, please contact us at cs@petsupply365.com within 2 weeks of placing your order. Once you’ve reported your package as lost, our Customer Service team will reach out to Post Method to open an investigation for your package.

PetSupply365 is not responsible for packages that have been delivered to the wrong address if a customer has provided incorrect or incomplete shipping information. Please confirm your mailing details before placing an order.