Shipping Policy

Free Shipping to USA and Canada.

PetSupply365 has many warehouses in various different countries. We aim to ship from the warehouse closest to the country of your order.

Due to covid, processing time for each order is1-3 days, and items generally arrive in 3-10 business days.

In rare cases, it can take longer for items to arrive. If you wait longer than 10 business days, please send us an email at cs@petsupply365.com and we shall find out the whereabouts of your order.

About duty and taxes

Orders may be subject to duties and taxes, and customers are responsible for these fees. Please note that PetSupply365 does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.

Processing Time

You'll receive a confirmation email as soon as you place your order. Orders generally take 1-3 business days to ship out from our fulfilment centers.

Tracking Numbers

You'll receive a tracking number when your order has shipped. Please allow 1-3 business days for tracking information to appear.

If you have any need or question regarding shipping of your order anytime please do not hesitate to contact us :cs@petsupply365.com