Return & Exchange Policy

Return & Exchange Policy

We gladly accept the returns within 30-day of receipt for items in new condition.

General Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.you can contact us at cs@petsupply365.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To qualify for a general return, the item(s):

• Must be in resalable condition
• Must be free from scratches and/or defects
• Must not have been installed
• Must be in the original manufacturer’s box and packaging and be free of writing.
• Must not be missing pieces
• Must not be clearance/liquidations/closeout

Defective Returns

1. Please inspect your order upon reception and contact us in 30 days, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
2. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
3. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take normally 2-5 work days, or even up to 10 work days occassionally for your bank or credit card company to process and post the refund too.